Money Back Guarantee

In the UK, all internet purchases are covered by the EU Distance Selling Regulations legislation which states that a minimum of a 7 day money back guarantee must be provided on all items if the customer is not 100% satisfied with their purchase. The majority of websites offer a 7 day money back guarantee, some even offer 14 days. But not us!

We are so confident in the quality of our jewellery that we offer a 30 DAY MONEY BACK GUARANTEE. This means that you can return your item of diamond jewellery up to 30 days after the date you receive it, either for a full refund or exchange if you are not 100% satisfied with your purchase.*

Once we have received your item back at HQ, we will send you an email confirming this and will make a refund within a maximum of 30 days back to the source of the original payment. Please note that the refund can take 3-5 working days to appear back on your card.

Should you need to return an item for whatever reason, it MUST be returned to us unworn, undamaged and unsized, together with the original packaging for the item and complete with any any supporting documentation, instruction manuals and warranty certificates. Items that are returned which do not comply with the above requirements may not be eligible for refund.

* The items which are NOT eligible for cancellation or return from the Customer to The Diamond Jeweller and, therefore, which are NOT eligible for refund from The Diamond Jeweller to the Customer (unless having a defect or fault, or the incorrect item has been sent from The Diamond Jeweller to the Customer) are as follows -
- Any luxury watch
- Any full diamond eternity rings
- Any item which is custom-made to the Customer's specifications or which is a special order due to the size requested by the Customer.

If you require any further clarification or information on our Money Back Guarantee, please visit our Terms & Conditions.