At www.thediamondjeweller.co.uk, we want you to be delighted every time you shop with us. We do understand, however, that occasionally you may need to return an item, and you are able to do this if you are not 100% satisfied with your purcase within 30 days of dispatch for either an exchange or refund. With regards to branded watches, you are able to return your watch if it develops a fault within the initial manufacturer's warranty period.

We ask that you follow the steps below to enable us to process your refund quickly and correctly;

1 - Call our customer service helpline on 0845 355 1164 within 7 days to obtain an authorisation code. You will need to quote your original order reference ID.

2 - Complete the returns form that is sent to you with the original package.

3 - Place the item back in its presentation case, secure it all, and wrap well - we suggest using a padded jiffy bag or something similar. Any items being returned for refund MUST be returned in their original packaging - unused, unworn, undamaged & unsized - and must be returned together with complete and undamaged supporting certification, warranty or instruction manuals. In the event that you are returning a diamond ring for resizing, there is no need to enclose the original packaging.

4 - Please use Royal Mail's Special Delivery service to send the package back to The Diamond Jeweller. This will ensure that there is proof of delivery and insurance on the goods whilst in transit. You need to insure the package for the full amount of the invoice. YOU are responsible for the charges associated with returning the item/s. Note that The Diamond Jeweller shall not be responsible for items lost or damaged during transit.

5 - Please mail the package to:

TDJ Customer Services
ROK House
Kingswood Business Park
Holyhead Road
Albrighton
Staffordshire WV7 3AU

You are strongly advised NOT to write The Diamond Jeweller, diamond jewellery, diamonds, watches or other luxury-related words anywhere on the package, as this invites potential theft of the package.

6 - If you place a special order for a ring of non-standard size, you will not be able to return the product unless it is faulty. This is because it will have been especially made and cannot, therefore, be resold.

7 – We will notify you by email when we have processed your refund. Please note that we can only make a refund back to the original source of the funds, and this refund can take 3-5 working days to reach your account.

For a refund to be granted, all diamond jewellery and watches must be returned in their original condition - unused , unworn and unsized - including the box complete with any certification or warranty certificate / instruction manuals etc.

If you need any further clarification or details on our Returns Policy, please visit our Terms & Conditions